Knowledge Base
goodup.com
Create a Ticket
Go to Customer Portal
Using the platform
Getting started
Using the platform
Initiatives & Activities
Review and support initiatives
Personal area
Donations & Payments
Reporting
Roles
Backoffice
Data & Privacy
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Knowledge Base
Using the platform
Getting started
Using the platform
Initiatives & Activities
Review and support initiatives
Personal area
Donations & Payments
Reporting
Roles
Backoffice
Data & Privacy
Using the platform
Here you'll the find answers to most of your questions regarding the use of your platform
Initiatives & Activities
How to create and manage a team activity?
How to create a page?
How to create an initiative
What do the different initiative statuses mean and do?
How do I review recently submitted initiatives?
How do I set up an activity that is taking place during a longer period of time?
How do I create a deed activity?
How do I create an activity on a specific date?
How do I set up and create a collect activity?
How do the updates on the update wall work?
How do I create a crowdfunding activity?
How do the activity search filters work?
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Review and support initiatives
How do I manage activities from the front end?
How do I manage activities from the backoffice?
Personal area
Why can’t I change my name in My Account?
How does the matching functionality work?
Why can't I log in?
Donations & Payments
How do I collect money for campaigns?
Can I change crowdfunding deadlines?
Why can't I donate a larger amount?
Why can't I donate?
How to make a donation?
How does pledging work?
How to set up co-financing?
What is matching and how do I set it up?
How do I check the status of a donation?
Can I donate from and to every country?
Why is the payout account not verified, and status on false?
How are the payouts secured?
How do I check a payout status?
How does the donations payout work?
How do I create a reward?
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Reporting
Impact visualisation with impact statistics
When are contributions counted?
Reporting definitions
Reporting dashboards
Roles
Which initiative roles and other user types exist?
How do I assign a role to a member?
Backoffice
How can I highlight activities on the homepage?
How to add links to your homepage
How to show results on the homepage
How to add backoffice users?
Assigning a reviewer to an initiative
How do I set up restricted access for partners?
How do I create slides?
How does the office filter work?
How to add translations?
What are segments and how to use them?
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Data & Privacy
How do the cookie settings work?
Which browsers does the platform support?
What about data privacy and security?
What about data retention?
