Why can't I donate?

Please check the following steps: 

  • the amount should be a minimum of 5 euros;
  • amounts should be rounded, so commas or dots can't be used;
  • the deadline of the initiative or fundraiser already passed;
  • if the platform doesn't allow you to donate anonymously in combination with the selection of a gift;
  • there is a delay or error during the transaction; 
  • the amount exceeds your bank term & conditions, or personal bank settings;

Help us figure out why

Describe the exact steps in order for us to simulate the problem. Like where did you click, which keys did you press, and what was the (expected) result.  Also which operating system are you using and in which browser are you surfing the internet? If possible, send this information with a few screenshots to your platform- or engagement manager for help.